Terms

ORDER TIMELINE
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Our company handcrafts all products within 5-7 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is hadmade-to-order.
The pre-made is shipment-ready while the made-to-order products take up to 5-7 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:
Begonia

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

I use high-quality, food-safe dye for my playdough.  It is safe, non-toxic, and won’t stain hands or tables.  Variance in color may occur due to computer monitor screens, photography lighting, and due to the fact that my dough is handmade.
Please keep this in mind when ordering.

Care for your new product(s) by:
* Having clean hands and a clean play surface when ready to play
* Always returning playdough to the jar and putting lid tightly back on at end of playtime
* If dough has begun to crystallize or dry out, simply knead it back to softness.

Your product(s) can be damaged if:
* Left out of the jar too long
* Left in direct heat or cold

Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING
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Our company ships through the following carriers
* USPS Priority Mail
*FEDEX

International shipping
We are able to ship to the USA only at this time.

Cost calculations
We do our best to apply fair shipping costs to each order.

* All orders are charged a flat shipping rate of $8.99

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 5-7 business days to be handmade.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dohremiplaydough.com.

Sale items
Only regular priced items may be refunded. Sale items are not eligible to be refunded.

Replacements
We pack our items with the greatest care.  However,  sometimes damage occurs during shipping.  We will replace items if they are defective or damaged.  If you need replacement items, send us an email at info@dohremiplaydough.com with your request along with photos of the damaged items.

Shipping
To return your product, you should mail your product to:
6510 Beaver Creek Lane, Lincoln NE 68516

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.